Hotel Booking Conditions
These terms and conditions are applicable to all guests booking directly with Capella Lodge ACN 060 717 419.
The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).
Extra Person Rate
Extra Person Rate applies when staying in same suite with a minimum of two guests (subject to maximum suite occupancy).
Bookings, Cancellations, Amendments and Charges
A minimum two night stay applies to all bookings. To confirm your reservation we require a credit card for guarantee purposes. All bookings require full prepayment two months prior to arrival. Such payment may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below.
Capella Lodge may, at its option, cancel any booking not paid in full prior to arrival. Arrival and departure details must be supplied no later than seven days prior to arrival (or supplied at time of booking inside seven days of travel).
Refunds can take up to 14 working days to be processed. Other alterations to booking details may result in a rate change. All outstanding charges are to be paid prior to arrival.
Capella Lodge welcomes children ten years and over.
No arrivals or departures are permitted on Christmas Day.
Full prepayment is required two months prior to arrival. We accept Visa, Mastercard or American Express or direct deposit. Payments by Visa or Mastercard attract a 1.6% surcharge; payment by American Express attracts a 2.47% surcharge (surcharges subject to change). Additional conditions apply to groups of three or more suites and package rates may not apply.
Cancellations within two months of arrival 50% of total paid will be refunded. Within one prior to arrival all monies will be forfeited. No refund can be given in the event of non-arrival, any unused services or unused nights due to flight and/or weather disruption. We recommend you protect yourself with travel insurance. Rates are subject to change without notice.
Covid-19 Peace of Mind
Guests at Baillie Lodges travel with confidence, knowing full flexibility is offered for change of plans due to Covid-19-related health matters or travel restrictions. Refunds or credits will be offered for any necessary cancellations or date for stays up until March 31, 2022.
Whilst government regulations are still evolving, it’s possible we may only be permitted to welcome guests who are fully vaccinated against Covid-19. To avoid any potential disappointment, we strongly recommend that you schedule your vaccinations and have had your second shot at least 14 days before travelling to Lord Howe Island.
In the event that you are unable to travel due non-compliance with Health Orders in effect at the time, it’s important to note our flexible cancellation policy would not apply and cancellations within one month of arrival will be subject to a full deposit forfeiture.
Check-in time is from 2pm, Check-out time is 10.30am, later check out may result in an additional night being charged. All indoor areas, including suites and public spaces, of Capella Lodge are strictly non smoking. Smoking is permitted in outdoor areas of the suites and the lodge. Pets may not be brought onto the premises with the exception of guide dogs. Guests shall comply with all rules, regulations and instructions at Capella Lodge, including but not limited to security procedures, health and safety procedures and registration requirements.
Capella Lodge shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. A safe is available in each room for the storage of valuables as a service to guests; however Capella Lodge will not accept liability for loss or damage to those items.
Limitation of Liability
Capella Lodge shall not be liable for any loss of or damage to a guest’s property which is:
Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Capella Lodge.
On discovery, Capella Lodge shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Capella Lodge.
Capella Lodge does not accept any liability for loss or damage to a guest’s vehicle unless caused by Capella Lodge negligence or willful misconduct.
Guests shall be liable for any loss, damage or personal injury they may cause at Capella Lodge.
Capella Lodge may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.
Capella Lodge is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Capella Lodge to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Capella Lodge nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Capella Lodge) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Capella Lodge, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Capella Lodge and its staff from all or any such liability.
Where items belonging to guests have been found by a member of Capella Lodge personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organisation after the three month period has lapsed.
Capella Lodge shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, pandemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Capella Lodge shall be entitled to refuse any booking on reasonable grounds.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.
Permission is granted to temporarily download one copy of the materials (information or software) on the Capella Lodge website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on the Capella Lodge website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or ‘mirror’ the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Capella Lodge at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on the Capella Lodge website are provided ‘as is’. Capella Lodge makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Capella Lodge does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Capella Lodge or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on this website, even if Capella Lodge or a Capella Lodge authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on the Capella Lodge website could include technical, typographical, or photographic errors. Capella Lodge does not warrant that any of the materials on its website are accurate, complete, or current. Capella Lodge may make changes to the materials contained on its website at any time without notice. Capella Lodge does not, however, make any commitment to update the materials.
Capella Lodge has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Capella Lodge of the site. Use of any such linked website is at the user’s own risk.
Internet Protocol (IP) Address
Every time you browse the internet an IP address is automatically assigned to your computer. When users request a page from the Capella Lodge site, Capella Lodge servers log the user’s current IP address. IP addresses are used to diagnose problems.
The Capella Lodge website puts to use ‘cookie’ technology. These cookies are designed to facilitate your visit on the Capella Lodge website.
Personal Data and Privacy
Data protection is very important to Capella Lodge and the Personal Information (any information relating to you) of our customers is treated absolutely, positively confidential. When we need to collect information from you, we generally ask you to voluntarily supply us with the required data. This data will not be made accessible to third parties except if required by law, by court or by a regulatory authority.
Governing Law and Jurisdiction
By accessing and using any services of the Capella Lodge website, the user and Capella Lodge agree that all matters relating to and/or any disputes arising out of the user’s access to, or use of the Capella Lodge website shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of Australia.